By Barbara Smith

Compassion, being concerned and communique are all primary components of sufferer care and anything all healthiness and social care staff come upon every day. This common reference advisor can help you take care of your sufferers in a person-centred method.

 

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Extra info for Compassion, Caring and Communication

Example text

34 CARING contained within. Each one gives health and social care staff the means to take a patient-focused and structured approach to providing care and treatment. Practitioners can compare and share practice, working closely with patients and carers in order to develop action plans of improvement. The benchmarks are relevant to all health and social care settings and to all patient and carer groups. Clinical practice benchmarks • Bladder and bowel care • Care environment • Communication • Food and drink • Personal hygiene • Pressure ulcers • Promoting health and well-being • Record keeping • Respect • Safety • Self-care26 26 Department of Health (2009) Essence of Care: A consultation on the reviewed original benchmarks, The Stationery Office, London.

For some spirituality is linked with culture, tradition and religion. For many it is what gives life purpose. uk REFLECTIVE PRACTICE 31 ■ REFLECTIVE PRACTICE Reflective practice is about analysing the care and treatment that we give and learning from this so that we can constantly improve and maintain it. Reflective practice is an important part of continuing professional development. Learning through reflection Action learning is thinking about what you are doing, analysing what happened, why it happened, what could have been done differently and using the knowledge gained to develop and improve.

And Moxham, L. (2006) Student Nurse Clinical Survival Guide, Pearson Education, Melbourne. 40 COMMUNICATION ■ GOOD PRACTICE FOR COMMUNICATING EFFECTIVELY Good practice Right place – is it too noisy, too quiet? Is there too much going on around? Can other people hear you? Right time – have you got enough time to talk and to listen to what the person wants to tell you? Is the person frightened or angry? Body language – yours and the other person’s. What do your or the person’s facial expressions tell you?

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