By Charles Protzman

This ebook is a part of a chain of titles which are a spin-off of the Shingo Prize-winning ebook Leveraging Lean in Healthcare: remodeling your small business right into a top of the range sufferer Care supply process. each one publication within the sequence makes a speciality of a particular element of healthcare-including emergency departments, scientific laboratories, outpatient clinics, ancillary providers, and surgical services-that has demonstrated Read more...

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So what good was putting the ROI together when management wasn’t going to listen or be held accountable to follow through on freeing up and finding homes for the additional people? Lesson Learned Once reductions are identified, management must have the fortitude to act on facts and make the changes without laying people off. In Hospital X, food production Lean lines went from eight people, 8 hrs per day to three people for 4 hrs per day of running time. In this case, management was accountable and worked hard to continuously improve the system after it was installed.

One of the challenges is that, until recently, patients assumed quality and wanted service. Now they demand both. 6. On the left side are the Lean tools. Lean tools can be applied to anything that is a process. On the right is the marketing and growth piece. The goal is to grow the business at the same rate that we are improving the business. The model works as follows: Lean is an enabler for growth but does not guarantee 22 Leveraging Lean in Outpatient Clinics Business System from a Leadership Perspective Lean Business Delivery System™ (order entry to invoice, patient arrival to discharge) Breakthrough Strategic If we reduce 20% per year...

The increased profits can be invested in research and development, capital equipment, higher wages, or passed on to customers to undercut the competitor’s price. Organizations must understand that waste threatens all our jobs13 and the health of the business. Just In Time: The First Pillar of the Toyota Production System Model Companies need to be more responsive to customers, provide what the customer orders, in the quantity and quality the customer orders, at just the right time that the customer wants it.

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